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Customer Service

Shipping & Delivery

As soon as you place your order – we start working on it. We will make sure that all your shipping and billing information is in order*. Please be assured we will contact you by e-mail or phone if necessary. Your order is then transferred to our state of the art fulfillment center.

 

Orders are processed and shipped within 2-5 business days**. We will e-mail you with a tracking number as soon as it is available. Once shipped, orders usually arrive within 4-5 business days.

 

We offer complementary (Free) shipping on all domestic (Continental USA) over $150. Our Free shipping is the fastest and the most reliable on the Net. Orders are shipped via Fedex or USPS Priority with delivery confirmation (Never First Class Mail).

 

To ensure that merchandise gets to you safely and securely–all orders are delivered with signature request on delivery. If you cannot be available to sign for the package, please be sure that an adult who is authorized to sign for your package will be available at the designated shipping address.

 


 

Expedited Shipping option is available at the following rates:

Second Day Delivery - $19.99

Express Overnight Delivery - $35.99

Shipping to Alaska, Hawaii, Puerto Rico - $22.99

We offer fast and reliable International Service at very low rates***:

Canada (by UPS) - $23.99

Australia, New Zealand, UK, France, Austria, Switzerland,

Germany, Spain, Italy, Japan, Netherlands, China, Israel - $33.99

Other countries – $49.00

Please contact us for shipping rates to other countries.

 


Privacy & Security

Thank you for visiting eyewearconnection.com and, if applicable, choosing to use our Service. We try to make our Privacy Policy easy to understand so that you know how we use your information.  This Privacy Policy, like our Terms of Service, is an integral part of using our Service, therefore you must completely agree to our Privacy Policy in order to use our Site or Service.  You must be over 18 to purchase anything from our Site or Service.

 

Definitions

Throughout this Privacy Policy, we may use certain words or phrases, and it is important that you understand the meaning of them. The list is not all-encompassing and no definition should be considered binding to the point that it renders this Privacy Policy nonsensical: “Eyewearconnection”, “we” or “us” refers to the business which owns this website, Eyewearconnection.com, our Site, or our Service, depending on the context of the usage; “Service(s)” refers to the services that we provide including the ordering process and sale and delivery of frames to you; “Site” refers to our website, www.EyeWearconnection.com; “You” or “user” refers to you, the person who is entering into this Agreement with Eyewearconnection the owner and operator of Eyewearconnection.com

 

Identifying Information Collected by Us: 

You will not be required to submit any information to browse our Site. However, when ordering from our Site and using our Service, you will be required to create an account. When creating an account we may collect your name, address, email, telephone number, prescription information and credit card information. 

 

Non-Identifying Information:

Whenever you visit our Site, we may collect non-identifying information from you, such as your IP address, referring URL, browser, operating system, cookie information, and Internet Service Provider. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, this information alone cannot usually be used to identify you.

 

Use of Your Information

We will never sell, transfer, share or give your personally identifying information to a third party for commercial purposes without your permission.

However, you agree that we may use your information:

  • To enhance or improve your user experience on our Site or Service.
  • To share with our third party payment processor.
  • To process transactions between you and Eyewearconnection.
  • To send e-mails about our Site or respond to inquiries.
  • To resolve disputes between you and Eyewearconnection.

Additionally, we may give your information to law enforcement if we are compelled to by a court order, if there has been a violation of any US laws or if a violation of the Terms of Service or Privacy Policy has occurred.

 

Accessing, Editing, And Removing Your Information

Users may in some cases be able to review and edit the personal information they have provided to us by logging into their account on the Site and editing their account. In order to make these changes simply access your account and profile. Through your account we may also allow you to opt out of our data collection practices. Although most changes in information or data collection preferences may change immediately some information may stay stored on a browser’s web cache. We take no responsibility for stored information in your cache, or in other devices that may store information, and disclaim all liability of such. In addition, we may, from time to time, retain residual information about you in our backup and/or database.

 

Cookies

We use cookies to save your preferences, track advertisements and remember your shopping cart. For this reason, you must have cookies enabled in your browser to use our Site and Services. Please be aware that some or all of our cookies may be accessible by third parties.

 

Third-Parties

Eyewearconnection may post links to third-party websites on its Site, which may include information that we have no control over. When accessing a third-party site through our Site or Service, you acknowledge that you are aware that these third-party websites are not screened for privacy or security issues by us, and you release us from any liability for the conduct of these third-party websites. Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third-parties. Eyewearconnection bears no responsibility for the information collected or used by any advertiser or third-party website. You must review their Terms of Service and Privacy to understand how their information collection practices work.

Although you are entering into an Agreement with Eyewearconnection to disclose your information to us, we do use third-party individuals and organizations to assist us, including contractors, web hosts, and others. Throughout the course of our provision of our Service to you, we may delegate our authority to collect, access, use, and disseminate your information. For example, we use a third-party payment processor to process credit card transactions and must disclose your information to process such transactions. It is therefore necessary that you grant the third-parties we may use in the course of our business the same rights that you afford us under this Privacy Policy. For this reason, you hereby agree that for every authorization which you grant to us in this Privacy Policy, you also grant to any third-party that we may hire, contract, or otherwise retain the services of for the purpose of operating, maintaining, repairing, or otherwise improving or preserving our website or its underlying files or systems. You agree not to hold us liable for the actions of any of these third-parties, even if we would normally be held vicariously liable for their actions, and that you must take legal action against them directly should they commit any tort or other actionable wrong against you. Here is a non-inclusive list of third-parties who we may share information with: • Authorize.net, UPS.

 

Security Measures

We take certain measures to enhance the security of our Site by using SSL Certificates. However, as this is the internet we make no guarantees as to the security or privacy of your information. We make every attempt to keep our website secure, but we recommend that you use anti-virus software, strong passwords, routine credit checks, firewalls, and other precautions to protect yourself from security and privacy threats.

 

COPPA Compliance

Please be aware that our Site and Service is only intended for persons 18 years of age and older. We do not target or collect information from people under the age of 18.

 

Amendments

Like our Terms of Service, we may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will place a note on our Site as to when the Privacy Policy was last modified. You must agree to the amendments as a condition of your continued use of our Site and Service. If you do not agree, you must immediately cease using our Site and Service and notify us of your refusal to agree by e-mailing us.

 

Returns & Replacements
When you accept your delivery of your branded eyewear, please check the package thoroughly to ensure that there’s no damage to the item’s outer packaging. If you do notice visible damage, please do not accept it. In such circumstances, reject the delivery and be sure to contact our customer services team immediately to inform them of the situation.

 

When your designer eyewear arrives, it’s really exciting and all you want to do is to rip it out of its box and try them on, but before you do so please take a little bit of extra time to inspect the contents of the entire package including the fashion glasses, case, box, cleaning cloth and inserts. If you’ve got any concerns or you feel like something’s amiss, contact our customer services department ASAP.

 

Are your fashion frames and eyewear accessories up to scratch? We sure hope so, but if for some reason you’re not 100% happy with what you’ve purchased, we have your back and we’ll work closely with you and offer you our personal assistance until you find that perfect “pair” of glasses. We would love it if you don’t wear your glasses until you know that you want to keep them. Please note that if you’re not entirely sure about your great pair of designer glasses, don’t remove the yellow or white security sticker /label that’s been attached to the frame of the glasses. Once you’ve removed this, the glasses automatically become your property and it’s impossible to send them back to be returned or exchanged for another pair. From the time you receive them, you’ve got a total of 15 days to make that decision whether you want to keep them or not.

 

To make sure your refund or exchange goes smoothly and quickly, please notify us about your required needs prior to sending your item back. Any item that is considered to be an ‘unauthorized return’ will be returned back to the sender which will make the process longer and more complicated. Upon notifying us, you’ll be provided with a link via email regarding your return or exchange. When you do return your item, please be sure to make your RA number clear on the outer packaging and also include the packing list in the package.

 

When returning an item to us, it is the customer who is responsible for the shipping which is why we always suggest that you insure the package to the full amount and use a tracking number.

 

All our returns and exchanges will be processed between 5-7 working days, Monday-Friday. After it has been processed your account will be credited with the original purchase price. Please note that shipping fees are not included with this credit and if you used the FREE shipping method when receiving your designer glasses, $9.99 will be subtracted from the credited amount to cover initial shipping costs.

 

Please note that special offers, certain brands and special orders concerning RX eyewear are non-returnable and non-refundable.

 

Within 15 days of the shipping date, all designer sunglasses and branded eyeglass frames are eligible for a one-time exchange. When an item is exchanged, the customer does not incur the restocking fee. We regret to inform you that if you wish to exchange an item, we cannot offer you the FREE shipping service and the customer will be charged additional shipping fees.
Payment, Pricing & Promotions
We’re pretty flexible when it comes to different forms of payment and currently, we accept MasterCard, Visa, American Express, Discover, Checkout by Amazon and PayPal.

 

It’s possible to make your payment using an international credit card; however, we can only ship the ordered items to a postal address that has been registered with the Credit Card Company. Please note for your card to be recognized, it must have a small logo on it from one of the following major Credit Card Companies - Visa, MasterCard, American Express or Discover.

 

For your own safety, some International Credit Cards may require further verification before the purchase is processed depending on your bank. If this is required by us, our Credit Card processing department will be in contact with you immediately and inform you about the next steps.

 

Other support information
If you need help with other information please visit our Frequently Asked Questions or drop us a message in the Contact section.