Please find all our most commonly asked questions here. If you’ve got another query, please contact our friendly customer service team that’ll get back to you as soon as possible.

Q: Is all the ‘designer eyewear’ on your site from real designers?

A: We don’t like knockoff eyewear just like you, which is why we only source real designer glasses that are all completely new in their original packaging and boxes. All our fashion designer eyewear is accompanied by a certificate of authentication to prove what you’re buying is the real deal. Your new designer fashion glasses will arrive quickly defect-free; that’s our personal guarantee!

Q: How do I know what size glasses I should buy?

A: Naturally every person is different, and face shapes and sizes differ from person to person which is why we offer a number of different sizes in our eyewear collection. All sizes of glasses are displayed on the site and the numbers are shown in millimeters XX / YY/ ZZ.

XX = lens length across

YY = bridge measurement

ZZ = temple measurement

Q: How can I tell which size RX frames or designer sunglasses I need to buy?

A: As a rough approximation, you can check the glasses’ size against the eyewear you already own. Additionally, you can make reference to the following eyewear sizing table to get a more accurate measurement.



Eye Size mm


Bridge Size mm


Temple Size mm

Petite Woman







Average Woman/Small Man







Average Man/Larger Woman







Larger Man








Q: What do I do if the pair of designer glasses is out of stock?

A: Sometimes our fashion eyewear for men and women sell like hotcakes making it more difficult to get your hands on them. If you have your heart set on a pair and then discover that they’re out of stock, it’s not a problem. Our checkout system will notify you that the pair of designer frames is currently unavailable and it will allow you to place a pre-order so you can order a pair when they are restocked. We’ll request a pre-authorization on your card, however, you won’t be charged until your order’s dispatched. When making such an order, it’s always better to use a credit card. When your desired pair of designer sunglasses is in stock again, you’ll be notified of a lead time which is usually between 5-10 working days.

Q: What kind of payments can I make?

A: We’re pretty flexible when it comes to different forms of payment and currently, we accept MasterCard, Visa, American Express, Checkout by Amazon, Google Checkout and PayPal.

Q: Will I be charged a sales tax?

A: For all eyewear orders shipped to NY State, we’re required by law to charge and collect a sales tax. If this relates to you, all of the necessary charges will be added to the final total of your purchase and displayed on an order confirmation page.

Q: Does Eyewearconnection.com accept international Credit Cards for payment?

A: Yes, it’s possible to make your payment using an international credit card; however, we can only ship the ordered items to a postal address that has been registered with the Credit Card Company. Please note for your card to be recognized, it must have a small logo on it from one of the following major Credit Card Companies - Visa, MasterCard, American Express or Discover.

For your own safety, some International Credit Cards may require further verification before the purchase is processed depending on your bank. If this is required by us, our Credit Card processing department will be in contact with you immediately and inform you about the next steps.

Q: On your website it states that postage of eyewear is free on orders over $150; is that true?

A: Yes, in the US all shipping on orders over $150, is free; however, this does exclude Hawaii, Alaska, Puerto Rico and the US territories.

If you wish to refund a product bought by using the FREE shipping offer, we will subtract $9.99 from the refunded amount to cover previous shipping costs.

Q: What are cookies and do I need to enable them when shopping for eyewear at Eyewearconnection.com?

A cookie is a small piece of data that’s sent from the website you’re accessing to your browser. It’s then stored in your computer’s hard drive. If you’ve enabled your browser to receive cookies, any site you’re visiting is able to send you cookies. There’s no need to worry about your personal privacy as cookies do not store your personal details, but instead they use anonymous identifiers. Only the website that has sent you the cookie will have access to your hard drive.

To be able to make use of and enjoy all the shopping features of our online designer eyewear boutique, you’ll be required to enable your browser to accept cookies otherwise you won’t be able to complete a checkout and payment process.

If you share computers with other people and you don’t wish them to be able to access your store account information, make sure you log out each time when leaving your computer unattended. You can simply log out by clicking on the link at the top right-hand corner that states “Logout.”

Q: What is your items’ return policy?

We go above and beyond to meet and exceed our customers’ expectations and satisfaction. However, we also understand at times you may not be fully happy with the item purchased, which is why we do have an easy process when it comes to returning your item. Please read more about our customer Returns Policy here.