Please find all our most commonly asked questions here. If you’ve got another query, please contact us and we will get back to you ASAP.
Q: What do I do if the pair of designer glasses is out of stock?
A: Sometimes our fashion eyewear for men and women sell like hotcakes making it more difficult to get your hands on them. If you have your heart set on a pair and then discover that they’re out of stock, it’s not a problem. Our checkout system will notify you that the pair of designer frames is currently unavailable and it will allow you to place a pre-order so you can order a pair when they are restocked. We’ll request a pre-authorization on your card, however, you won’t be charged until your order’s dispatched. When making such an order, it’s always better to use a credit card. When your desired pair of designer sunglasses is in stock again, you’ll be notified of a lead time which is usually between 5-10 working days.
Q: What kind of payments do you accept?
A: We currently accept MasterCard, Visa, American Express, and PayPal.
Q: Will I be charged a sales tax?
A: For all eyewear orders shipped to NY State, we’re required by law to charge and collect a sales tax.
Q: On your website it states that postage of eyewear is free on orders over $150; is that true?
A: Yes, in the US all shipping on orders over $150, is free; however, this does exclude Hawaii, Alaska, Puerto Rico and the US territories.
If you wish to return a product purchased with the FREE shipping offer, we will subtract $9.99 from the refunded amount to cover the previous shipping costs.
Q: What is your items’ return policy?
A: We go above and beyond to meet and exceed our customers’ expectations and provide full satisfaction with each order. However, we also understand at times you may not be fully happy with the item purchased, which is why we do have an easy process when it comes to returning your item. Please read more about our customer Returns Policy here.
Q: Do you take insurance?
A: Unfortunately we do not accept insurance. However you can to pay with FSA linked credit card. We are also able to provide an itemized receipt to be provided to your insurance company for an out of network claim.
Q: How long do orders take to ship?
A: All orders take 2 to 5 business days to ship out. All items go through a vigorous inspection process prior to shipment to ensure full satisfaction with eyewear purchased.
Q: How do I cancel my order?
A: In the event you need to cancel your order – the fastest way is to email our customer service team with the request through Contact us form (link here) they will complete the cancelation request and email you with confirmation.
Q: I received a message that my order has been flagged, or more information is needed - what can I do?
A: There are a few different reasons as to why an order is flagged. The first step to a quick resolution is to reply to the email with the requested information or call us back via phone.